Privacy Policy

Privacy Policy – Singapore Changi Airport Information Website

Welcome to our Singapore Changi Airport information website (“we”, “our”, “the Website”). We are committed to protecting the privacy and security of our visitors and users. This Privacy Policy explains how we collect, use, store, and protect your personal data when you browse our website, read our airport guides, or contact us.

By using this website, you agree to the terms described below. If you do not agree with this Privacy Policy, please do not use our services.

Scope of This Notice

This Privacy Policy describes how and why we may collect, store, use, and/or share (“process”) your information when you interact with our services (“Services”), including when you:

Visit our website for information about Singapore Changi Airport (SIN) (arrivals, departures, airport terminals, transport, lounges, baggage services, etc.)
Contact us through forms, email, or any communication channel we make available
Request information such as airport transfers, car rental, or hotel options near Changi Airport

Reading this Privacy Policy will help you understand your privacy rights and choices. If you have any questions, you may contact us.

Information We Collect

We may collect two types of information:

Information you provide directly
Information collected automatically

1. Information You Provide

When you interact with our website, you may choose to share certain details, including:

Name
Email address
Phone number
Booking or inquiry details (for example: airport transfer request, car rental request, hotel inquiry, etc.)
Any message you send us through forms or contact sections

You provide this information voluntarily, for example when:

You ask us for assistance about Changi Airport
You request transport from/to Singapore Changi Airport
You subscribe to updates or request commercial information

2. Information Collected Automatically

When you access or navigate the website, we may automatically collect certain technical information such as:

IP address
Browser type and language
Device type (mobile, tablet, desktop)
Pages you visit and time spent on each page
Referring/exit pages and general usage patterns
Approximate location (country/city level) as inferred from IP

This type of data helps us understand how visitors use the site and allows us to improve user experience, page speed, and airport-related content.

How We Use Your Information

We use the information we collect in order to:

Operate and maintain the website
Ensure that all pages (airport terminals, transport, lounges, baggage help, etc.) load correctly and securely.
Improve and personalize content
We aim to offer helpful, up-to-date guides about Singapore Changi Airport, including flight info, passenger tips, and travel services. Understanding how users browse helps us improve relevance.
Respond to your inquiries
If you contact us about airport transfers, lost baggage guidance, terminal services, or transport options from Changi Airport to Singapore city centre, we use your contact details to reply.
Provide service-related communication
We may send you information or updates related to your request (for example, confirmation that we received your inquiry about airport pickup).
Analytics and SEO performance
We analyze website traffic and search behavior to understand which topics (for example “Changi Airport terminals,” “airport lounges,” “baggage claim help”) are most important for travelers. This helps us create more relevant content for future visitors looking for Singapore Changi Airport information.

We do not sell your personal information.

How We Share Your Information

We may share information in the following situations:

Service providers / technical partners
We may work with trusted third parties (for example: hosting providers, analytics tools, contact form platforms) who help us operate the website. These partners are required to handle data securely and confidentially.
Affiliated or partner services
If you explicitly request a quote or service (for example, private airport transfer, car rental, hotel near Changi Airport), we may share only the necessary contact and request details with a trusted partner to help fulfill that request.
Legal obligations
We may disclose information if required to do so by law, regulation, or governmental request, or to protect our rights, safety, or the rights and safety of others.

We do not publicly post your personal contact details on the website.

Third-Party Services and External Links

Our website may include links to third-party websites, booking tools, transfer services, hotel partners, or airline pages. These external sites are not operated or controlled by us.

We are not responsible for:

Their privacy practices
Their security measures
Their content, pricing, or policies

If you leave our website and visit a third-party page (for example, to book a taxi, lounge access, rental car, or airport hotel near Singapore Changi Airport), you should review that third party’s Privacy Policy before submitting any personal data.

Security of Your Information

We take reasonable technical and organizational measures to protect the information we collect against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmission over the internet or method of electronic storage is 100% secure. While we do our best to protect your personal data, we cannot guarantee absolute security.

To protect yourself:

Avoid sharing sensitive information (passport numbers, payment card details) through unsecured forms or email.
Always verify that you are communicating with the correct and intended service provider before sending personal data.

Your Privacy Rights

Depending on your location and applicable data protection laws, you may have the right to:

Access the personal information we hold about you
Correct / update inaccurate or outdated information
Request deletion of certain personal data
Object or restrict certain types of processing
Withdraw consent when processing is based on your consent

To exercise these rights, you can contact us and clearly tell us:

Who you are
What request you are making (for example: access, correction, deletion)

We may ask for proof of identity to protect your data against unauthorized requests.

Children’s Privacy

Our content is intended for general airport travel information (flights, baggage, transfers, terminals, etc.). We do not knowingly collect personal data from children under the age required by applicable data protection laws. If you believe a child has provided us personal information without permission, please contact us and we will take appropriate steps to remove that data.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

Website features
Legal or regulatory requirements
Airport-related services we describe (for example, new terminal services at Singapore Changi Airport)

When we update this notice, we will revise the “Last Updated” date at the top of this page. We encourage you to review this page periodically so you stay informed about how we protect your information.